Business challenge
Operational overload and front-desk burnout. Staff were losing hundreds of hours every month on repetitive phone calls and WhatsApp questions about available slots, service prices and exam preparation procedures. As a result, patients waited a long time for answers, which hurt the clinic's reputation.
DATUM solution
We integrated an intelligent conversational agent directly connected to the hospital information system (HIS) and doctors' calendars, fully compliant with data protection standards (GDPR). Using natural language, patients get accurate information and preparation instructions and book appointments on their own, with no human intervention. The agent also sends automatic reminders, reducing the number of no-shows.
Business value
Over 70% of appointment requests are handled fully autonomously. Valuable time of medical and administrative staff is freed up for more complex tasks and caring for patients in the waiting room, with the service available 24/7.