Business challenge
Under deadline pressure, field engineers had to manually consult massive, hard-to-navigate technical specifications in PDFs or interrupt more experienced senior colleagues to diagnose specific, rare faults on complex industrial equipment.
DATUM solution
A portable (mobile-first) AI assistant trained on the complete intervention history, schematics and the manufacturer's full technical documentation. The engineer describes the symptoms of the fault, and the agent analyses probabilities in real time, suggests the most likely causes, checks spare part availability in the warehouse and provides the optimal step-by-step troubleshooting procedure.
Business value
The average time needed to find the right service procedure was reduced from 20 minutes to under 2 minutes, dramatically speeding up interventions, reducing downtime of expensive equipment and raising the First-Time Fix Rate.